Support
We're here to help
24/7 customer support. Average response time under 15 minutes. Whether it's setup, troubleshooting, or account questions — we've got you covered.
Contact us
Choose how to reach us
Email Support
Send us a detailed message and we'll respond within 15 minutes. Available 24/7 for all account and technical issues.
Message us on WhatsApp for quick questions, setup help, or real-time troubleshooting. Fastest response channel.
FAQ & Self-Help
Browse our FAQ section for instant answers to common questions about setup, billing, and features.
Troubleshooting
Common issues
Buffering or freezing
Check your internet speed (minimum 15 Mbps for HD). Try a wired connection instead of Wi-Fi. Restart your router and app. If the issue persists, contact support — we may need to switch your server.
Channels not loading
Restart the IPTV app and re-enter your credentials. Make sure your subscription is active. Clear the app cache. If certain channels are down, they may be under maintenance — check with support.
Login credentials not working
Double-check your username and password (case-sensitive). Verify the server URL matches what was sent in your welcome email. If you've changed devices, make sure you're within your connection limit.