Legal

Refund Policy

Last updated: July 2026

7-Day Money-Back Guarantee

We want you to be completely satisfied with 96 TV LIVE. If the Service does not meet your expectations, we offer a full refund within the first 7 days of any paid subscription — no questions asked.

How to Request a Refund

  1. Contact our support team through the support page via email or WhatsApp
  2. Provide your account email address and order details
  3. Your refund will be processed within 3-5 business days

Refunds are issued to the original payment method. For cryptocurrency payments, refunds are issued in the equivalent USD value at the time of the refund.

Eligibility

To qualify for a refund:

  • Your refund request must be submitted within 7 days of the purchase date
  • The subscription must be a paid plan (trial accounts do not require a refund as they are free)
  • This must be your first refund request — the policy applies once per customer

Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Requests made after the 7-day window has passed
  • Accounts terminated for violation of our Terms of Service (e.g., credential sharing, commercial redistribution)
  • Second or subsequent refund requests from the same customer
  • Issues caused by the customer's internet connection, device compatibility, or third-party software

For issues related to your connection or device setup, we strongly recommend contacting support first. Most technical problems can be resolved quickly, and our team will work with you to get the Service working properly before processing a refund.

Partial Refunds

After the 7-day window, partial refunds may be considered on a case-by-case basis for extended outages or service disruptions that are verified on our end. Contact support with details of the issue.

Trial to Paid Conversion

If you used the free trial before purchasing a paid plan, the 7-day money-back guarantee still applies from the date of your paid purchase. The trial period does not count against the refund window.

Contact

To request a refund or ask questions about this policy, reach us through our support page. We aim to respond to all refund requests within 2 hours.